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When users make mistakes in their actions, the responsibility usually lies with the designer.
- This is probably the main message of this book.
- It’s not about “human error,” but rather the result of poor design.
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Users tend to blame themselves.
- It’s not an obvious error like a bug, so it’s not often reported in user testing.
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Designers also tend to blame the users.
- They might say things like, “It was written in the manual.”
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Making repeated mistakes can lead to a sense of helplessness.
- This is how phrases like “I’m bad with technology” are born.
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Even legally, the person who made the mistake is treated as negligent.
- It may be acceptable from a legal or ethical standpoint, but it’s not a good approach from a design perspective. #Design for Whom?